Welcome to PETIT BATEAU Sales! We’re here to help you find the perfect outfits for your little ones. Below you’ll find answers to our most common questions about our products, shipping, returns, and more.
About Our Products
What types of baby clothes do you offer?
We specialize in premium baby girl clothing including adorable sets, bottoms, dresses, onesies, swimwear, and tops – all designed with comfort and style in mind.
What makes your baby clothes special?
Our clothing is carefully selected for quality, softness, and durability. We understand babies need clothes that are as comfortable as they are cute, and we double-check every item before shipping to ensure it meets our high standards.
Do you offer clothing for different seasons?
Yes! Our collection includes items suitable for all seasons, from lightweight summer dresses and swimwear to cozy onesies and sets for cooler weather.
Ordering & Account
How do I place an order?
Simply browse our collections, select your favorite items, add them to your cart, and proceed to checkout where you’ll enter your shipping information and payment details.
Do I need to create an account to order?
While you can check out as a guest, creating an account allows you to track your orders more easily and saves your information for faster future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Shipping & Delivery
How long does shipping take?
All orders are processed within 1-2 business days. After dispatch:
- Standard Shipping (DHL/FedEx): 10-15 business days ($12.95)
- Free Shipping (EMS): 15-25 business days (orders over $50)
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other locations. We include all necessary customs documentation to help your package clear customs smoothly.
How can I track my order?
You’ll receive a confirmation email with tracking details once your order ships. You can track your package directly through the carrier’s website (DHL, FedEx, or EMS).
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition with tags attached. Please contact our customer service team at [email protected] to initiate a return.
How do I exchange an item?
Contact our customer service team at [email protected] with your order number and the item you’d like to exchange. We’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we’ll cover the return shipping.
Still Have Questions?
Our friendly customer service team is always happy to help! You can reach us at:
Email: [email protected]
We’re committed to making your shopping experience as smooth and enjoyable as possible. Thank you for choosing PETIT BATEAU Sales for your little one’s wardrobe needs!