At PETIT BATEAU Sales, we want every outfit to bring as much joy to your little one as it does to you. If for any reason you’re not completely satisfied with your purchase, we’re here to help with our hassle-free returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition with tags attached
  • Unwashed and unworn
  • In original packaging

Please note: For hygiene reasons, we cannot accept returns or exchanges on swimwear and onesies unless they arrive defective or damaged.

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all the necessary information.
  2. Wait for Approval: We’ll respond within 1-2 business days with your Return Authorization Number and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Mail your package to our returns center at the address provided in your authorization email. We recommend using a trackable shipping method as you’re responsible for the items until they reach us.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear PETIT BATEAU Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:
– [Product Name], [Size], [Color]
– [Product Name], [Size], [Color]

Reason for return/exchange: [Please specify]

For exchanges, please indicate the preferred replacement item:
– [Product Name], [Size], [Color]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once we receive the return

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee we’ll receive your returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For our international customers (excluding some Asian and remote regions):

  • Return shipping costs are the responsibility of the customer
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

We’re committed to making your shopping experience as delightful as our baby girl outfits! If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].