At PETIT BATEAU Sales, we’re dedicated to making every shopping experience as delightful as our adorable baby girl outfits. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

We ship worldwide (excluding some Asian and remote regions) with the following options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Minimum Order: $50 USD
  • Delivery Time: 15-25 business days after dispatch

Order Processing: All orders are processed within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order ships.

Our Hassle-Free Returns Policy

We want every outfit to bring as much joy to your little one as it does to you. If you’re not completely satisfied, we’re here to help!

Key Return Details

  • Return Window: 15 days from receipt of order
  • Condition: Items must be in original condition with tags attached, unwashed, unworn, and in original packaging
  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on swimwear and onesies unless defective

How to Return or Exchange an Item

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 1-2 business days with your Return Authorization Number and instructions.
  3. Package Your Items: Securely pack items in original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Mail to our returns center at the address provided. We recommend using a trackable shipping method.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear PETIT BATEAU Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:
– [Product Name], [Size], [Color]
– [Product Name], [Size], [Color]

Reason for return/exchange: [Please specify]

For exchanges, please indicate the preferred replacement item:
– [Product Name], [Size], [Color]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once we receive the return

Note: It may take additional time for your bank or credit card company to process and post the refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For our international customers:

  • Return shipping costs are the responsibility of the customer
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

We’re committed to making your shopping experience as wonderful as our baby girl outfits! If you have any questions, don’t hesitate to contact our friendly customer service team at [email protected].